Refund policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
To initiate a return, please contact us at finallyfreege@gmail.com. Please note that returns must be sent to the following address:
Wilfried Adabra
Bernhard-Caspar-Straße 12A
30453 Hanover
Germany
If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us at finallyfreege@gmail.com at any time.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you may purchase the new item separately.
European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason. As stated above, the item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at finallyfreege@gmail.com.
